Poor Communications Can Get You in Trouble

Friday, April 19, 2019

“I know you think you understand what you thought you heard me say. But what you think you heard me say isn’t what I really meant.” Have you heard that before? 3-D communication is about first paying attention to what is being said, then interpreting it correctly before responding. 3-D communication style has a beginning and end with the message in the middle, making it more transactional than linear. It’s the middle that matters. The first 3-D is discovering barriers such as past experiences, assumptions, expectations, knowledge, personal mood and values, and other factors potentially leading to misunderstandings. The second 3-D is demonstrating listening by paving the way to effective communication either face-to-face or via whatever communication channel best fits the message. The third 3-D is directing the action to avoid a head-on fight by knowing your purpose, channel, and how to send and receive the message. Learn how to use this 3-D communication model with family, colleagues, team members, customers, and management.

You've reached ATD member-only content.

Sign in below or join ATD to continue.