Do you remember how you felt as a new board member? Did you feel like you were set up for success and had the processes documented in an amazing playbook? Maybe you stepped into a vacant role and observed chaos? Either way, you stuck around and are now president or president-elect of the chapter and leading a board. You hear the updates during your board meetings, but what are the needs and pain points throughout the duration of each leader's term? This session will walk through a journey map that can help new board members understand the expectations and milestones involved during their term. Additionally, you will learn how to gather data to help identify opportunities to improve or enhance your chapter's leadership journey.