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The Public Manager

The IRS: Managing Workload and Keeping Engagement High

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Michele Rhoades

John Koskinen, the 48th commissioner of the Internal Revenue Service (IRS), has managed unprecedented pressure while keeping an agency of 85,000 employees with a budget of approximately $10.9 billion intact. More »

Training Asset Maps: Projecting Regional Workforce Needs

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Brian Holland

Government wants to be a catalyst for real-time job creation and retention. The public sector can make a bigger impact, though, by building the human capital infrastructure that private-sector employers use to address future labor market needs. Training asset maps are a... More »

A Culture of Collaboration Leads to Success for USTDA

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Paula Ketter

The U.S. Trade and Development Agency (USTDA) is the Top Small/Independent Agency across all indices in the 2014 Federal Employee Viewpoint Survey (FEVS). ATD Editor Paula Ketter recently spoke with Leocadia I. Zak, director of the USTDA, about the agency’s cultur... More »

Can Middle Managers Successfully Build Extraordinary Capabilities?

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Jackson Nickerson

Innovation within the government must occur even in—if not especially during—this age of austerity. Developing new IT systems, designing new risk-based systems of regulation, and building new electronic Freedom of Information Act (FOIA) systems are just a sm... More »

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