An Absence of Civility

Civility can help organizations navigate the uncertainty and volatility that comes with escalating cultural and technological changes of fast-paced business environments. Unfortunately, nearly two decades of research from Christine Porath, an associate professor at the McDonough School of Business at Georgetown University and author of Mastering Civility: A Manifesto for the Workplace, finds that workplace civility is quickly disappearing. She reports that nearly half of those surveyed...