Spring 2011
Issue Map
The Public Manager

Keys to Successful Performance Measurement

For many years, leaders have waited for real-time, easy-to-use performance data. Thanks to technology, that time has come. Now, the question is, What do we do with it?

Performance measurement initiatives have emerged in all organizational sectors and at all levels within organizations throughout the past century. The concept of performance management came about in the last half of the 20th century as a way to ensure that goals were consistently being met in an effective and efficient manner, as

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