As teams become more decentralized, the way we communicate changes. Firing off a quick email or direct message is commonplace, but the written word can easily be misinterpreted by the reader. Science tells us that our brains often automatically assume negative intent, so when there’s ambiguity with written communication, readers might find underlying meaning that simply isn’t there. “Language is inherently complex,” says Senka Hadzimuratovic, head of communications at AI
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