May 2016
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Responding to Feedback

Monday, April 4, 2016

Replying to an employee’s feedback is an important part of the communication loop, but often miscommunication can creep in and create cultural rifts that have dramatic, unintended consequences. This can lead to turnover or a breakdown of communication within the workplace, where employees are scared to make their voices heard. That’s why it’s critically important to make sure employees feel listened to so you can solve issues quickly and, above all, remain positive. This can be difficult, especially when communication is taking place over email or another means of text-based communication. This is due to a phenomenon called negativity bias, where human brains are wired to react more strongly to something we perceive as negative, even if that perception is flawed. Without body language and tone of voice to interpret, it’s easy to assume a situation is negative, even when it’s not. That’s why it’s important that managers, when responding to feedback, always err on the side of caution and positivity. 

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