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Soundview Live Author Series from Soundview Executive Book Summaries presents FREE webinar: A conversation with the authors of Lead with Your Customer: Mark David Jones and J. Jeff Kober

Mark David Jones and J. Jeff Kober Author Chat May 17 at 2010 ASTD International Conference!

J. Jeff Kober is CEO of World Class Benchmarking and for over 35 years has focused on performance improvement for scores of organizations in the private, public, and nonprofit arenas. He is the co-author of Lead With Your Customer, and is a former leader of The Disney Institute. In the public sector, Jeff began his career creating aircrew training for the U.S. Air Force in the early days of flight simulation and computer-based training. In recent years Jeff has been focused on leadership and management transformation for federal agencies like the U.S. Dept. of Education and the National Geo-Spatial Intelligence Agency. Likewise, he designed strategic initiatives and facilitated change management programming for state and municipal groups such as the City of New York, the state of Iowa, and Manitoba Provincial Government. His customer service work with the City of Sammamish in Washington led the city to being rated as the friendliest city in America by Forbes Magazine.

J. Jeff Kober

To facilitate intrapreneurship, federal leaders need to allow teams and individuals to clarify their own mission and to determine how to drive the results that matter to the organization.

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