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Joseph Toto

Untapped World of Peer Coaching

Are you making time for your own learning and development?

Calling All Trainers: We Are Learners Too!

The Hiring Dilemma: Tools and Advice for Sales Leaders

Joycee Joseph is a seasoned learning and leadership development strategist and EQ-certified coach who crafts transformative learning experiences that unlock human potential and drive business success.With over a decade of global experience across government, public, and private sectors, Joycee brings deep expertise in learning experience design, leadership development, and digital transformation. Her work seamlessly bridges strategy and execution, translating learning into measurable results.A Professional Learning Fellow at the University of Toronto, Joycee holds an MBA in Human Resources and Organizational Psychology, a Master’s Certificate in Adult Training & Development, and she is a ATD Master Performance Consultant. She is also a certified partner for EQ-i 2.0®, EQ 360 and a qualified SLII® facilitator and Microsoft Certified Educator.Known for blending academic excellence with practical insight, Joycee is passionate about delivering learning experience that transforms, inspires, and leads.

Joycee Joseph 

Usually, we find that beneath the surface of persistent problems lies a host of unresolved issues. If we’re not talking about the right issue or the root of the issue, the problem will remain unresolved and may even get worse.

How to Address Repeated Bad Behavior

There are many books focused on career development in the ATD bookstore, but I thought I’d highlight a few that are on my summer reading list. What's more, ATD is having a Midsummer Book Sale! One day only—Tuesday, August 4—you can get 20% off all in-stock ATD books. And from August 5–14, all 2015 book releases will be 20% off. _The Self-Aware Leader_By Dan Gallagher and Joseph Costal The Self-Aware Leader was given to me by a friend before I came to work for ATD to use as a tool in my career coaching practice. I found its practical lessons on becoming more self-aware as a manager were beneficial for me as well as my clients. It offers insights regarding aspects of your management career, including which characteristics drive desirable leadership outcomes and personal success. **_Career Moves 3rd Edition_**By Annabelle Reitman and Caitlin WilliamsUpdated in 2013, Career Moves by career experts Caitlin Williams and Annabelle Reitman, shows you how to create your dream career by using practical planning exercises and techniques. Explore key competencies that professionals need to be successful, and learn how to make them work for you. Special bonus: If you have an iPad, don’t miss its app to make the book come alive. **_90 Days 90 Ways: Onboard Young Professionals to Peak Performance_**By Alexia VernonAlexia Vernon’s 90 Days 90 Ways: Onboard Young Professionals to Peak Performance demonstrates how to achieve the goal of getting new employees oriented, integrated, and trained within the first 90 days of their employment so they can make significant contributions to your business. **_Connection Culture_**By Michael Lee StallardMichael Stallard’s new book on developing a “connection culture” where employees feel valued and included is definitely worth a read. The book provides a practical and fresh way of thinking about leadership and offers recommendations for how to tap into the power of human connection. Inspiring and practical, this book challenges you to set the performance bar high and to keep reaching.  Coming Soon...Beyond Happy: Women, Work, and Well-Being  By Beth CabreraI’m also looking forward to reading Beth Cabrera’s new book, Beyond Happy, which is scheduled to come out on August 24. Why? Over the course of a decade, positive psychology authority Dr. Beth Cabrera has surveyed and interviewed more than a thousand women to gather insight into how to effectively balance career and family responsibilities. In Beyond Happy: Women, Work, and Well-Being, she gathers her essential findings and offers women proven strategies for living more authentic, meaningful lives. Helpful self-assessments guide you toward feeling good and doing good, and each chapter delivers tried-and-true tactics that real women have used to manage the difficulties of fulfilling their multiple, often conflicting, roles.

Your Career Development Summer Reading List

With the rise of online-only banks and an increase in insurance companies and large retailers expanding their offerings to include financial service solutions, brick-and-mortar banks face an increasingly crowded and competitive marketplace. Formed in 1859, New York Community Bank (NYCB) is no stranger to thriving in the face of challenges from both new and longtime competitors.The 22nd-largest bank holding company in the United States, NYCB offers its customers a wide range of competitive products and services. However, CEO Joseph R. Ficalora believes that success in the marketplace is derived from more than just developing and marketing desirable products. Investing in the skills of the workforce is also vital: “The aspect of having talented and well-trained employees is critical for our ongoing success,” he says.In 2014, Claudette Nunez, director of employee development and training at NYCB, and her team decided to focus on improving onboarding. With a growing business comprising 226 branch offices spanning five states, NYCB needed to find a way to more efficiently prepare its new employees to perform their job responsibilities.Recognizing this, Nunez, working with NYCB’s talent development team, decided to focus on onboarding for retail-banking employees ranging from bank tellers to regional managers—many of whom are the main point of interaction for customers. In 2013, it took up to 30 days for new retail-banking employees to receive the training they needed to start in their new position. NYCB redesigned its training program to ensure that new retail-banking employees, regardless of their position, quickly developed the skills needed to perform their jobs well and deliver the stellar customer experiences that drive sales and customer loyalty.

New York Community Bank: Bringing New Hires Up to Speed in Eight Days

Leslie Anne Weatherly, SPHR, SHRM SCP, is an Assistant Professor and full time faculty member in the Management Program at American Public University System (APUS). She holds an undergraduate degree in Liberal Arts from St. Joseph College, a master's degree in Human Resources Management, and a certificate in Total Quality Management, from Marymount University, and is all but dissertation (ABD) in the General Psychology Doctoral Program at Walden University, with a specialization in online teaching. With more than 30 years of experience in a variety of business settings, to include for profit, nonprofit, and HR outsourcing, she is regarded as an innovative HR/HRD strategic leader, with expertise in organizational effectiveness, change management, project management, executive coaching and mentorship programs, and business research and analytics. Throughout her career, she has demonstrated a commitment to continuous quality improvement and lifelong learning.

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