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Josephine Rossi is editor at Content Communicators in Purcellville, Virginia.

Josephine Rossi

2020 Best Practices  - TD Magazine

Recognize and nurture soft skill development to build a better customer service rep.

Compassion, Confidence, and Customer Service Training

Winning programs focus on performance and behaviors in the onboarding process.

New Approaches for New Hires

Best Practices 2025 - TD Magazine

Amazon India is transforming culture through targeted learning.

The Power of Empowerment

How Nationwide has democratized artificial-intelligence learning

People-Connected, Technology-Enabled

2024 Awards Issue - TD Magazine

Organizations are setting the pace for improving staff’s digital competency and artificial intelligence literacy.

Winning the Technology Race

Tech Mahindra, a global IT services provider, has taken a significant step toward prioritizing continuous learning.

Empowerment Through Learning

Healing in Healthcare

2023 Best Practices - TD Magazine

Self-Service Learning

2022 Best Practices  - TD Magazine

How can talent development teams sustain or even increase learner engagement levels during rapid changes in business, technology, and society? Just ask the TD team at Plante Moran.

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