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The ATD Talent Development and Training in Healthcare Handbook (ATD Press, November 2021) addresses the many opportunities and challenges TD professionals face in the growing and rapidly changing healthcare space. Effective talent development is the thread that weaves through an entire healthcare organization to ensure it is up to standard with the latest practices in treating patients while providing a safe and engaging environment for staff. TD professionals have the unique role of tying together organizational and employee advancement in healthcare systems—and likewise, this handbook dives into areas for both business and professional evolution.Niranjani Chidamber Papavaritis is the former head of content for ATD's healthcare and government industry verticals, and she was the editor for ATD Talent Development and Training in Healthcare Handbook. In this spotlight Q&A, learn more about Papavaritis and her contribution to the book.What distinguishes or differentiates talent development in the healthcare field from talent development more broadly?Healthcare is a nuanced field that is continuously evolving, innovating (then re-innovating), and one-upping itself with breakthroughs. Provider spaces, specifically, contain multidimensional factors, making talent development priorities one-of-a-kind.Unlike other industries, healthcare deals with the most essential components of the human experience: birth, injury, functionality, physical and mental well-being, and mortality. Furthermore, every component of healthcare learning and development ends up impacting two distinct groups of people: the primary audience of employees and workforces within the industry and a deeper, embedded audience of patients who receive care from these healthcare professionals. That grants trainers direct and indirect influence that can be seen at every turn in a hospital hallway.There’s a quote from the show Scrubs that summarizes how everything a health provider does is done with the intention of staving off injury and death. “You’re in medicine. You gotta accept the fact that everything we do here—everything—is a stall.” (For the record, I don’t refer to this show for medical advice … but it has some great one-liners that aptly describe working in a hospital.) Talent development professionals must train with that ultimate goal in mind—to equip every employee with the right skillset to keep the hospital thriving to provide high-quality patient care.Trainers wear several caps simultaneously, approaching topics from a business perspective, a clinical perspective, an employee-development perspective, a broader organization-development/culture perspective, and a patient-care perspective. Though the multiple ongoing priorities, workforce demographics, job functionalities and concentrations are seemingly siloed, talent development is the glue that brings them all together to form an interconnected, symbiotic business. This handbook provides a comprehensive spectrum of the healthcare talent development landscape, categorized into six broad fields: L&D basics, organization development, employee development, business acumen for the health system, digital transformation and literacy, and patient-centric care.What are some of the challenges or barriers to talent development in healthcare?I recently started Dr. Rana Awdish’s book In Shock (which I highly recommend to anyone in healthcare leadership or TD), and she explains, “Healthcare is exceedingly complex. Errors will inevitably occur at even the best hospitals. What seems different … is the transparent willingness to acknowledge that we are a learning organization.” That resonated so deeply for me.Efficient talent development has a high return on investment (ROI) for any organization or individual’s professional growth. Unfortunately, healthcare has limited resources for talent development priorities, which are typically underfunded and need more support from leaders. Training is an ongoing process—a necessary supplement to knowledge and preparedness gained from medical/business/law school—to allow for continuous growth and upskilling through one’s career and the organization’s lifespan.Challenges arise in delivering more comprehensive training when the workforce does not always work a typical 9–5 day. Non-clinical staff are available at different times than clinicians and nurses, who work shifts spanning all hours of the day. Furthermore, training delivery needs to be easy, digestible, and time-sensitive not to overload practitioners, who already juggle numerous tasks mentally. Current mundane modules or mandatory in-person lessons are not always seen as relevant, but rather as distractions from daily tasks—and that method and perception of training needs to shift drastically.Furthermore, the internal structure of health systems doesn’t lend itself to a cohesive organization; the onus falls on talent development professionals to bring moving parts together. Departments are siloed, functioning independently with its own set of norms and practices. This extends throughout the industry as well. The limited training resources and success stories that do exist are contained within their respective health systems, and they are shared only on a microscale through mediums among the broader provider space network.While there may be differing priorities within specialties, there needs to be uniformity in training practices for interdepartmental collaboration—so that all the moving parts can come together to run as one smooth entity of the health system. And for successful (and unsuccessful) practices to be shared within the industry at large.Continuous education should be a part of healthcare careers and organization culture, and through robust talent development initiatives, practitioners and leaders can stay current with the latest trends such as digital literacy, management styles, and interpersonal skills. The ROI for training needs to be better recognized by those in leadership positions. They have the power of positive influence, the ability to guide decisions for an organization’s trajectory that will better serve employee development and performance improvement.How is the COVID-19 pandemic changing talent development in healthcare? What talent development needs does the healthcare field have as a result of the pandemic?Every aspect of healthcare performance has been impacted by the pandemic; areas of change management, leadership development, and patient care were especially put to the test and continue to be amended on-the-fly. The past two years have changed the entire landscape for talent development, making it evident that the industry needs 1) a more collaborative approach, strengthening teambuilding and interdepartmental collaboration, and 2) a more focused, concerted effort to improve training practices at every employee level and specialty area.A very pressing issue, requiring immediate attention, is physician and nurse well-being. With the pandemic raging since early 2020, clinicians are exhausted in every way possible. I’ve read truly heartbreaking recounts from clinicians who are barely staying afloat emotionally, questioning their entire career paths due to how worn out they are. With increasing turnover rates, the acute care infrastructure is increasingly short-staffed, causing more stress and overload.Addressing burnout and tactics to build resilience requires an all-encompassing re-evaluation of leadership development. Leaders who employ adaptive and effective management styles can bring together aspects of teambuilding, organizational safety and reliability, performance improvement, and value-based care to create a long-term, sustainable approach to addressing clinician well-being. To achieve success, focus needs to be brought back to the humanistic elements of the industry—care and empathy—not just for patients, but for the workforce as well, finding ways to better incorporate these qualities in a health system’s culture.I explored some of these trends as shifts were occurring and found that digital transformation was reshaping the landscape entirely as health systems adjusted to remote workforces and provided care through telehealth platforms. New learning technologies like artificial intelligence (AI) and virtual/augmented reality (VR/AR) are emerging to revolutionize training delivery, using simulations to create real-life, interactive experiences for departmental priorities.Though the dust hasn’t settled, there has been more time to assess the damage and for talent development professionals to analyze areas for improvement or increased focus within learning and development. Now, more than ever, is the time for TD professionals and trainers to shine.How can talent development help meet the goals of interprofessional education?Effective branding of talent development can provide great opportunities for interprofessional education goals. With broader L&D subject matter experts and healthcare professionals working in tandem, the talent development sphere can help individuals grow in their careers by expanding existing skillsets and/or preparing for new roles. The L&D field holds promise for the growth of the healthcare industry—especially in terms of understanding the neuroscience and behavior of learning to better customize lessons. L&D professionals with expertise in instructional design, training delivery, and continuing education across a spectrum of workforces have great insight and successes that can be customized to the healthcare space.On the flip side, those in healthcare can provide innovative insight to the broader L&D world as well. Practitioners and healthcare trainers have firsthand experience working with tight schedules, juggling multiple priorities, moving on fast deadlines, and dealing with the most crucial kinds of change management and interpersonal relationships through both employee engagement and patient engagement.As mentioned earlier, effective executive leadership is key to forming and sustaining such collaborations. Health systems have a lot to learn from both successes and setbacks of the past 22 months—takeaways that can influence future training for all employees. It’s up to leaders to ensure that talent development professionals receive support to provide interprofessional education opportunities and employees feel motivated to meet such goals for their own growth and performance development.What are your goals for the ATD Talent Development and Training in Healthcare Handbook? What impact do you hope this book has on the field?I can’t tell you how incredibly excited and proud I am that this handbook was created! Having an evergreen resource that can enhance the TD sphere within healthcare has been a long time coming! This handbook is truly groundbreaking and has the potential to positively impact everyone who steps into a provider space.When the book first launched in November, I discussed how “an ongoing emphasis on learning and development is the key to success” for “the constant, multiple moving parts and various groups of workforces (clinical, nonclinical, multigenerational, interdepartmental, interpersonal, as examples) that are engaged daily…”.There are case studies and take-aways from experts that can support trainers and leaders to create a collaborative environment; where systems and priorities don’t need to be siloed, and each part of a health system can come together to create a united organizational culture. Up until a few months ago, there has not been a resource pulling together expertise from multiple healthcare leaders, practitioners, consultants, and innovators. It’s somewhat poetic how the collaboration within this handbook is an example for the collaboration potential that exists within the industry.I am passionate about the intersection of business acumen and interpersonal skillsets within leadership development, as it is the perfect combination for impactful patient care. Healthcare leaders who are reskilled and upskilled to use analytic business acumen, interwoven with empathy, EQ, and compassion, can shape provider spaces into well-rounded care facilities. Because it is the first-of-its-kind, I’m hoping for tangible results in teambuilding, so that existing gaps in interdepartmental priorities can be filled.While the handbook is geared toward talent development professionals, my goal when forming it was to bring out possibilities for improved leadership within each chapter and topic area. I wanted every leader and manager to find tangible advice as they are often “accidental trainers” themselves. This handbook provides countless opportunities for improved training and leadership—for anyone who finds themselves in a training role, including talent development professionals and trainers, C-suite executives, clinicians, and managers or heads of departments, who often find themselves coaching others at various points during their careers.This provides a promise for organizational, employee, and patient wellness not just during turbulence, but for long-term sustainable success within the industry. The wide array of topics covered by some of the best subject matter experts within this book can ideally contribute to increased innovation, collaboration, and organizational culture at micro and macro scales, bringing about interdepartmental successes.As the field continues to evolve with medical breakthroughs, I hope this handbook will help reimagine talent development initiatives for all providers—health systems, the armed services, EMTs, private practices, local state and city departments of health, and more. And ultimately, I hope this handbook brings out the very best in every employee and function so we can better serve our communities with the highest quality of care.

Meeting Talent Development Goals in Healthcare: Q&A With Niranjani Chidamber Papavaritis

Niranjani Chidamber Papavaritis is an organizational development subject matter expert, writer, and the primary co-editor of the ATD Healthcare Handbook. She currently serves as a Senior Manager for Organizational & Workforce Development at The Walt Disney Company, where she focuses on aligning talent strategy with broader business development goals. Previously, Niranjani worked in the healthcare industry, including at Optum (under UnitedHealth Group) and serving as the Head of Content for Healthcare at ATD, where she oversaw product development and partnered with SMEs to design a suite of training resources for health systems across the nation. Bringing together a fusion of cultures, experiences, and perspectives, Niranjani's passion lies in connecting organizational development with business priorities. Her methodology is rooted in melding creative and analytical approaches—balancing vision with strategy, and innovation with structure. She believes that soft skills, adaptive communication, and interpersonal relationships are essential drivers of growth for any industry or business. Niranjani received her degree in Political Science and Information Systems from the University of Maryland, Baltimore County (UMBC) and currently resides in Los Angeles. 

Niranjani Chidamber Papavaritis

(Alexandria, VA) November 16, 2021—The Association for Talent Development (ATD) announces the release of a groundbreaking volume that provides critical and core information for talent development (TD) and training professionals working in the healthcare industry. Edited by talent development and healthcare experts Gregory Rider, Jacqueline Burandt, and Niranjani Chidamber Papavaritis, ATD Talent Development and Training in Healthcare Handbook (November 2021) explores the key areas of training within healthcare to promote organizational and employee success. Rather than presenting training as a short-term fix, the handbook shares guidance about using talent development and training as a long-term strategy for overall organizational and health systems accomplishment.Recognizing the dearth of resources for talent development and training initiatives and efforts specific to the healthcare industry, in 2019, ATD began exploring how to create a comprehensive compendium that would offer talent development and training professionals in the healthcare industry foundational and advanced information about how to improve their health systems and organizations, the care they provide their patients, and the support they provide to one another. The result is ATD Talent Development and Training in Healthcare Handbook.“As the world’s leading association dedicated to those who develop talent in organizations, ATD is deeply committed to ensuring practitioners have the tools and resources they need to drive organizational impact in every industry,” states Tony Bingham, president and CEO of ATD. “We are excited to present this first-ever resource for the healthcare industry and are grateful to all the editors and thought leaders who contributed to it. We look forward to seeing its application and impact and to continuing our work with TD professionals in healthcare.”Talent development professionals in healthcare go by many titles such as preceptor, clinical trainer, clinical nurse specialist, nurse educator, learning or performance consultant, director of training or HR, and IT trainer. Regardless of their titles, all practitioners have a universal need to find resources quickly. As one of the few resources in this space, this book is a comprehensive and evergreen resource designed for all TD professionals in healthcare, whether they are new to the field or seasoned practitioners.While training, learning, and development are important to the success of any organization, they are crucial to health systems. TD professionals in healthcare are distinct from those in other industries because the demands and requirements of healthcare are different from those in fields like finance, IT, or retail. It is particularly challenging in the healthcare field to build effective cross-collaboration and teamwork while ensuring that professionals and organizations remain compliant in this highly regulated industry. Employees in healthcare-provider spaces are typically siloed within their own territory, as practitioners work with patients, directors lead departments, and executives run the overall business. Talent development professionals and trainers, however, work with every department, specialty area, and employee in a health system. They are often the key to fostering effective teamwork, collaboration, and compliance, while handling employee career advancement and bringing the business together as a whole. Without training, practitioners may remain stagnant in their roles, and health systems may not thrive to keep up with the ever-evolving industry. Professionals in all aspects of healthcare (clinical and nonclinical) must work together and side-by-side to deliver the highest quality care and best stakeholder experience. In the most extreme cases, improper or nonexistent training can severely affect patient care.About the EditorsGregory Rider is director of corporate compliance for EmblemHealth in New York City and the tristate area. Jacqueline Burandt is president of Award-Winning Results and formerly led the Center for Learning Excellence at University Health in San Antonio, Texas. Niranjani Chidamber Papavaritis is the project manager for healthcare training content at the Association for Talent Development.About ATD and ATD PressThe Association for Talent Development (ATD) is the world’s largest association dedicated to those who develop talent in organizations. ATD’s members come from more than 120 countries and work in public and private organizations in every industry sector. ATD Press publications are written by industry thought leaders and offer anyone who works with adult learners the best practices, academic theory, and guidance necessary to move the profession forward. For more information, visit td.org/books.ATD Talent Development and Training in Healthcare HandbookISBN: 9781952157561 | 602 Pages | Hardcoverhttps://www.td.org/product/book--atd-talent-development-and-training-in-healthcare-handbook/112114To order books from ATD Press, call 800.628.2783.To schedule an interview with the editors, please contact Kay Hechler, ATD Press senior marketing manager, at khechler@td.org or 703.683.8178.

Talent Development and Training Is a Long-Term Strategy for Organizational and Systems Success in the Healthcare Industry

You have a network and ways to upskill, even from afar.During recent months, many of us may feel as though we’ve lost our network. It’s no longer easy to pop by a colleague’s office and bounce off ideas for a new training program or discuss a new tool. However, the Association for Talent Development has several resources that can help make up for the peer expertise you feel you’ve been missing.Ask a Trainer. This online question-and-answer column featured on TD.org seeks to be responsive to real-world talent development problems, reflecting what’s on practitioners’ minds and offering practical guidance. The series enables talent development professionals to ask questions anonymously and receive advice on training dilemmas, instructional design snafus, e-learning challenges, and any other stumbling blocks that come their way. Originally featuring Tim Slade answering questions, the column now includes guest columnists weighing in.For example: Do you have multiple generations in your training audience? How do you deliver effectively to all of them? Management and generational diversity expert Bruce Tulgan answered this diverse audience question. The individual who submitted the question posited, “Younger learners seem to respond to a more conversational facilitation style and appreciate interaction, while older learners seem to be less bothered by lecture.” Tulgan advised, “No matter what, I try to teach like I’m talking to each and every individual. Whenever possible, we survey the audience in advance to find out what’s bothering them and what their learning goals are.”Other columns have addressed such topics as how L&D professionals can support frontline workers, ways to develop an online learning support system, and how to prove the value of talent development in a down economy. Submit your pressing talent development questions to askatrainer@td.org.The Accidental Trainer. This bi-monthly podcast series, which kicked off on January 20, features interviews with renowned experts in the talent development field. Among them have been Elliott Masie, Karl Kapp, Connie Malamed, and Bev Kaye. Moderated by ATD’s Career Development Content Manager Lisa Spinelli and sponsored by GP Strategies, The Accidental Trainer has relayed expert advice on such topics as how to stay on top of trends in technology, why talent is everything, and how to gain confidence in your training delivery.An especially timely guest was Whitney Johnson, author of Disrupt Yourself: Putting the Power of Disruptive Innovation to Work. Given the massive upheaval these last few months—to our businesses and to the way we do work but, most importantly, to life in general—how can you manage more easily? That is a challenge regardless of the circumstances behind it, even when we disrupt ourselves. Gather some tips from Johnson and hear how she has managed during challenging times. (Bonus: Access Whitney Johnson’s Disrupt Yourself podcast for further tips.)Friday Twitter Chat. When the COVID-19 pandemic first began, most of us (who weren’t already doing so) began working from home. Even for those who had been working remotely, things likely felt different: uncertain, scary. To help connect and share what we are going through together, ATD began Friday Twitter Chats, beginning at noon ET. Participants have talked about how they’re staying productive and healthy and about how they’re supporting each other. Niranjani Chidamber Papavaritis, manager of ATD’s healthcare community, mentioned that she asks about others’ well-being rather than jumping right into work discussions. For her own health, she takes breaks to focus on deep breaths throughout the day and to clear her head.On March 20, participants shared some of their virtual training tips—including suggestions on engaging learners in the virtual environment and advice for first-time virtual trainers. A recap of the conversation is available at TD.org.What are you learning? Take part in the next @ATD chat to share and learn from your talent development colleagues.ATD Virtual Training Resources. Many in the talent field are embarking on training, managing, collaborating, as well as other processes virtually for the first time. That’s why ATD has pulled together some of its best resources on virtual training in one place. Watch, read, and learn. And discover how you can access additional resources. Check out “6 Things to Consider When Transitioning to Virtual Training,” “Remote Workers Need Real Communication,” “Producing Virtual Training Certificate,” and much more.Times are challenging, but now is also a great time to grow yourself so you can continue to upskill and reskill learners.Share your ATD Virtual Conference experience on social media. #ATDVirtualConference

ATD Resources to Keep You Connected

Working With SMEs for Healthcare Talent Development

Pamela Mann, clinical learning consultant with University Health System, is the author of the chapter focused on teambuilding in the ATD Talent Development and Training in Healthcare Handbook.

Teambuilding in Healthcare: Q&A With Pamela Mann

Compliance Training in Healthcare: Q&A With CJ Wolf

The ATD Talent Development and Training in Healthcare Handbook (ATD Press, November 2021) addresses the many opportunities and challenges TD professionals face in the growing and rapidly changing healthcare space. Effective talent development is the thread that weaves through an entire healthcare organization to ensure it is up to standard with the latest practices in treating patients while providing a safe and engaging environment for staff. TD professionals have the unique role of tying together organizational and employee advancement in healthcare systems—and likewise, this handbook dives into areas for both business and professional evolution.Written by 25 fellow healthcare practitioners with extensive experience in the field—from nurses, physicians, and administrators to instructional designers, chief learning officers, technology experts, and leaders across the industry, it covers six key themes across 26 chapters:Learning and Development BasicsOrganization DevelopmentEmployee DevelopmentBusiness Acumen for the Health SystemDigital Transformation and LiteracyPatient-Centric CareChristine (Chris) Reyes, director of Dimensions Acute Training with Novant Health, is the author of a chapter focused on electronic health records in the ATD Talent Development and Training in Healthcare Handbook. In this spotlight Q&A, learn more about Reyes and her contribution to the book.How have your experiences in healthcare technology shaped the best practices you shared?With more than 25 years of healthcare experience, I’ve had the opportunity to serve in various roles that depend on strong collaboration and communication across the organization. Understanding how each department affects another and how seemingly simple system or process changes can impact others is vital to sound solutions and transformational change.At a previous job of mine, we often hosted other organizations on site visits to share our best practices and learning experiences. I found so much value and growth in sharing knowledge and learning from others. In the Electronic Healthcare Record (EHR) chapter, I tried to share topics that have been instrumental to the success of our training program as well as those questions that are the most often asked by other organizations and learning healthcare professionals related to EHR training.How do you foresee the advancement of talent development for EHR implementation and usage within healthcare? For example, in an ideal world, how do you see this area flourishing for employee or organization development?With the pace of change in both technology and healthcare, I think it is essential for learning to take place at the moment of need. It is important for learning experiences to provide the tools and knowledge that the clinicians need, when and where they need it. It is also imperative for L&D professionals to collaborate with operational areas to ensure the impact of learning is measured and learning can be aimed to close skill gaps.What is something unexpected you learned while working on this book?As I was doing research for the chapter, I found many interesting success stories of an EHR transforming the access to and quality of patient care in many areas of the country.Is there something professional or personal you are proud of accomplishing in the past year?I’m proud to be a co-author of the ATD Talent Development and Training in Healthcare Handbook that was recently published! It was an exciting project, and it was an honor to participate in a project with so many talented professionals. I wish this handbook had been available when I’d started my career in the healthcare learning arena!What is a fun fact about yourself or one sentence of advice you’d like to share?“It’s not what you know that matters; it’s using what you know to help others do greater things than you’ve ever done.” —Giancarlo Brotto

Electronic Health Records Training: Q&A With Christine Reyes

Jason A. Wolf is author of the “From Patient Experience to Human Experience” chapter in the ATD Talent Development and Training in Healthcare Handbook. In this spotlight Q&A, learn more about Wolf and his contribution to the book.

Patient Experience in Healthcare Talent Development: Q&A With Jason Wolf

Naomi Kinney, a Spanish language instructor with LingoBits Learning Services, is the author of a chapter focused on training delivery and facilitation in the ATD Talent Development and Training in Healthcare Handbook.

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