Change Management

Why Convert to HMTL5?For those who are not aware, on July 25, 2017, Adobe announced that in 2020 Adobe Flash will no longer be supported by big names such as Apple, Google, Facebook, Microsoft, and Mozilla. Google Chrome has in ...

Results from Forrester’s 2018 US Federal Customer Experience Index (CX Index™) show that federal CX remains weak and uneven. The 15 U.S. federal agencies and programs rated in this year’s CX Index earned an average score of 59 out of ...

Leaders get things done through others. Critical conversations with collaborators or partners to give feedback, negotiate, motivate, and solve conflicts are the core of their daily activities. Those moments are the ones when the difference between a leader and a ...

“We suffer more in imagination than in reality.” —Seneca the Younger (Roman Stoic Philosopher)Recently, a high-level executive confided that she felt thrown completely off-balance when she was left out of a project she had been excited to join. Her colleagues ...

We believe it is the responsibility of leaders to not only define a clear and compelling strategic direction but also help translate the strategy into results. Most leaders agree. But survey after survey and client after client report the difficulty ...