In 2001, 14 dealers from a Latin- American power company had their sales representatives participate in a program intended to increase revenue by improving sales performance. Participating...

Organizations today are facing an increasingly elusive challenge: how to effectively manage intangible assets that are, by their very nature, challenging to manage. Understanding how to...

Heres your opportunity to go inside successful organizations that use outsourcing to build learning capability and reduce costs. Twelve real-life case studies offer cutting-edge lessons...