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The Public Manager is a unique journal for public sector learning professional who want to create effective federal leadership by fostering knowledge, vision, professionalism and best practices at all levels of government. Formerly a quarterly published journal, the new monthly digital publication will include:
Scroll down to view entire table of contents.
Chief Management Officer for the DoD: Does It Matter?
by Douglas A. Brook
A CDMR study examines how DoD has implemented Congress-mandated chief management officers—finding both accomplishments and criticisms.
Diversity and Inclusion Is an Agency Imperative
by Patrina M. Clark
Aside from regulatory and legal imperatives, a growing body of research verifies that an inclusive organizational culture is a competitive advantage—even for government agencies.
Anyone Can Attain Power
by Charles Thomas, Jr.
Understanding the key elements of power can help anyone attain and leverage influence and authority—even those working in public service.
Can We Fix the GS Position Classification System?
by T.E. Winchell, Sr.
The federal General Schedule position classification system is in crisis. Practitioners at the operating level can provide insights on how best to repair its inherent dysfunctions.
What Really Engages the Federal Workforce?
by Donald G. Zauderer and Ruth T. Zaplin
Evidence shows that six intrinsic needs motivate workers. Here are several concrete actions government leaders can take to address these needs—and fully engage the federal workforce.
Forum: Customer Service: Meeting Citizen Expectations
Improving Customer Service Must Be an Agency Priority
By Paula Ketter
Delivering Cross-Agency Customer Service
By Lisa Danzig
Streamlining Government Services in the Digital Age
By Eric Keller and Christopher Zinner
Using Customer Feedback Proactively
By Debra Holland
Applying Design Thinking to Citizen Service
By Kelly Marie Smith and Lisa Gross
What Will Bad Customer Service Cost Government?
By Ryann K. Ellis
The Linchpins of Leadership
by Brenda J. DePuy
Successful leaders gain credibility, trust, and respect.
Making Public Procurement Strategic
by Harold (Hal) Good
How can government make public procurement more strategic? Start by streamlining, automating, and standardizing.
Apps Kickstart Civic Engagement
by Ryann K. Ellis
Mobile apps make government more accessible and responsive to citizens.
Training Asset Maps: Projecting Regional Workforce Needs
by Brian Holland
Training asset maps are an integral component to identifying the human capital investments made within a geographic region.
360 Feedback: From Insight to Improvement
by Kenneth M. Nowack
Government leaders who connect 360-degree feedback to three stages of change—penlighten, encourage, enable—pwill have more success improving performance.
EDITORIAL PERSPECTIVE //
Serving the Customer and the Federal Workforce
By Paula Ketter
BOOK REVIEW //
Improving Engagement Using the Languages of Appreciation
Reviewed by Brittney Vevaina
Are You REDI?
OPM's strategic recruitment and engagement strategy aims to create a more diverse and engaged workforce.
ASTD changed its name to ATD to meet the growing needs of a dynamic, global profession.
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