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The Public Manager Subscribe

 


 

The Public Manager

Federal Leadership that Works

The Public Manager is a unique journal for public sector learning professional who want to create effective federal leadership by fostering knowledge, vision, professionalism and best practices at all levels of government. Formerly a quarterly published journal, the new monthly digital publication will include:

  • in-depth interviews with key agency leaders
  • easy access on PC and all mobile devices
  • multi-media and visual content
  • success stories and best practices you can implement immediately
  • delivering real-world strategies to solve real-world problems

This Issue: Summer 2015

Technology
Apps Kickstart Civic Engagement
By: Ryann K. Ellis

Feature
Diversity & Inclusion Becomes Agency Priority
By: Patrina M. Clark

Exchange
OPM Creates Recruitment, Engagement Strategy
By: Paula Ketter

 

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Summer Issue

Chief Management Officer for the DoD: Does It Matter?

by Douglas A. Brook

A CDMR study examines how DoD has implemented Congress-mandated chief management officers—finding both accomplishments and criticisms.

Diversity and Inclusion Is an Agency Imperative

by Patrina M. Clark

Aside from regulatory and legal imperatives, a growing body of research verifies that an inclusive organizational culture is a competitive advantage—even for government agencies.

Anyone Can Attain Power

by Charles Thomas, Jr.

Understanding the key elements of power can help anyone attain and leverage influence and authority—even those working in public service.

Can We Fix the GS Position Classification System?

by T.E. Winchell, Sr.

The federal General Schedule position classification system is in crisis. Practitioners at the operating level can provide insights on how best to repair its inherent dysfunctions.

What Really Engages the Federal Workforce?

by Donald G. Zauderer and Ruth T. Zaplin

Evidence shows that six intrinsic needs motivate workers. Here are several concrete actions government leaders can take to address these needs—and fully engage the federal workforce.

Forum: Customer Service: Meeting Citizen Expectations

Improving Customer Service Must Be an Agency Priority
By Paula Ketter

Delivering Cross-Agency Customer Service
By Lisa Danzig

Streamlining Government Services in the Digital Age
By Eric Keller and Christopher Zinner

Using Customer Feedback Proactively
By Debra Holland

Applying Design Thinking to Citizen Service
By Kelly Marie Smith and Lisa Gross

What Will Bad Customer Service Cost Government?
By Ryann K. Ellis

PEOPLE //

The Linchpins of Leadership

by Brenda J. DePuy

Successful leaders gain credibility, trust, and respect.

BUDGETS //

Making Public Procurement Strategic

by Harold (Hal) Good

How can government make public procurement more strategic? Start by streamlining, automating, and standardizing.

TECHNOLOGY //

Apps Kickstart Civic Engagement

by Ryann K. Ellis

Mobile apps make government more accessible and responsive to citizens.

 

LEARNING //

Training Asset Maps: Projecting Regional Workforce Needs

by Brian Holland

Training asset maps are an integral component to identifying the human capital investments made within a geographic region.

 

PERFORMANCE //

360 Feedback: From Insight to Improvement

by Kenneth M. Nowack

Government leaders who connect 360-degree feedback to three stages of change—penlighten, encourage, enable—pwill have more success improving performance.

 

EDITORIAL PERSPECTIVE //

Serving the Customer and the Federal Workforce

By Paula Ketter

 

BOOK REVIEW //

Improving Engagement Using the Languages of Appreciation

Reviewed by Brittney Vevaina

 

EXCHANGE //

Are You REDI?

By Paula Ketter

OPM's strategic recruitment and engagement strategy aims to create a more diverse and engaged workforce.

 

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