Cassandra stared into the bottom of her empty coffee cup. In the last hour, she had picked up her pen at least a dozen times, only to set it back down again without checking either box. She just couldn’t make up her mind. This was the hardest decision of her career. What was it going to be? Error management or error avoidance?
It had been almost a year since Cassandra quit her instructional design job at Keystone Medical Training to become an independent consultant. She couldn’t belie