Please wait a few seconds while your cart is being loaded.

Login to see membership pricing and/or to see items you may have added using another computer or device

Please Wait...

To view or add items to your Wish List, please log in.

Not yet an ATD registered user? Click here to register.
Already registered? Click here to log in.

Change Management Certificate

Become a facilitator of change in your organization.

  • Attendee Ratings:
  • (623 Ratings)


5 Star
4 Star
3 Star
1 Star
2 Star

Facilitating change is more critical now than ever as organizations are affected by economic conditions and are driven to improve efficiency, productivity, and service quality. This program establishes a comprehensive change model that can be immediately applied to your current situations through application exercises, case studies, and interactive program modules.

Former Course Name: Facilitating Organizational Change
  • Face-to-Face2 days
  • Online 6 sessions, 12 hours total
  • On-SiteFlexible dates & duration

Dates & Locations

Orlando, FL

Dec 07-08, 2017

Show details

Pasadena, CA

Dec 11-12, 2017

Show details

Live Online

Jan 16-Feb 20, 2018

Show details

Alexandria, VA

Feb 12-13, 2018

Show details


Member List



Become a member or login to save $360

Have a group to train? Get The Best Price

Program Overview

Program Overview

Designed for ATD by industry expert Elaine Biech of ebb associates, the Change Management Certificate Program contains application exercises, case studies, templates, and interactive program modules. You will learn a comprehensive, six-step change model that can be applied to your current situation.

By the end of the program, you will be able to:

  • Implement a change process using the six step CHANGE model.
  • Apply tools and techniques to support a change intervention.
  • Describe and model the role of a facilitator of change.
  • Assist clients to assess, design, and implement a change intervention.
  • Establish sponsorship, ownership, and involvement in change efforts.
  • Evaluate change results.

Day 1 Topics

  • Introduction to Change Management
  • Six Step CHANGE Model
  • Change Agent Characteristics
  • Data Collection
  • Organizational Readiness
  • Qualities of a Change Leader
  • Creating Visions for Change
  • Developing Communication Plans
  • Using Teams to Design an Implementation

Day 2 Topics

  • Reactions to Change
  • Overcoming Resistance and Increasing Commitment
  • Establishing Metrics
  • Conducting a Risk Assessment
  • Implementation Tools
  • Importance of Short-Term Gains
  • Building Momentum
  • Evaluating the Effort
  • Making Change Stick

Technical Requirements:

  • Online programs: The online version of this program is conducted in the WebEx Training Center. Special software is not required.You only need a standard web browser and telephone or VoIP capability to participate. In addition, it is strongly recommended to use a desktop or laptop computer as using a tablet or phone severely limits your ability to fully and actively participate in the program.
The ASTD 2004 Competency Study: Mapping the Future identified facilitating organizational change as a critical area of expertise for the workplace learning and performance professional. The content of this program is based on the ASTD Competency Model.

Find Out More:

Find out why facilitator Peggy Greenberg values the Change Management program.

Learning Objectives

Learning Objectives

After this program, you will be able to:

  • Conduct diagnostic assessments and other forms of data gathering to define the change efforts needed.
  • Analyze data to provide feedback to help clients clarify outcomes, establish expectations, and identify realistic boundaries.
  • Understand change management theories, such as systems thinking and open systems theory, chaos and complexity theory, appreciative inquiry, action research, communication theory, and motivation theory.
  • Select an appropriate change model and design a strategic plan for change that minimizes the impact on people and maximizes buy-in.
  • Create implementation designs that involve and inspire formal and informal leaders.
  • Develop communication plans that raise awareness, build commitment, and ensure understanding.
  • Manage consequences that may occur, such as conflict, resistance, negativity, and complacency.


  • Topic 1 - Introduction
  • Topic 2 - Challenge the Current State
  • Topic 3 - Harmonize and Align Leadership
  • Topic 4 - Activate Commitment
  • Topic 5 - Nurture and Formalize a Design
  • Topic 6 - Guide Implementation
  • Topic 7 - Evaluate and Institutionalize the Change
  • Topic 8 - Closure and Resources
  • Tool Kit
Who Should Attend

Who Should Attend

This program is designed for learning professionals who are currently responsible for managing change efforts or those who want to be ready for this challenge in their current or future positions.

Credits & Attendance

Credits & Attendance

Continuing Education Units (CEUs)

Earn 1.4 Continuing Education Units (CEUs) upon successfully completing this program. Learn More

CPLP© Recertification Points

This program may be eligible for up to 14 CPLP recertification points. Learn more at

HRCI Recertification Credits

This program has been pre-approved for 14 (General) recertification credit hours toward PHR, SPHR, and GPHR recertification through the HR Certification Institute.

SHRM Recertification Credits

This program is valid for 12 PDCs for the SHRM-CP or SHRM-SCP. For more information about certification or recertification, please visit

Attendance Policy

Face-to-Face Courses

Participation in all originally scheduled days of the program is mandatory in order to receive the certificate of completion and 1.4 CEUs. Participants who miss more than two hours of the entire program will not be eligible to receive the certificate. Participants who fulfill the attendance requirement will receive a certificate at the end of the program.

Online Courses

Participation in all online sessions at their originally scheduled day and time is mandatory to receive a completion certificate and 1.4 CEUs. All sessions will be recorded and available for participants to review throughout the program.

ATD requires active participation in our online program to receive credit for the program  Active participation includes, but is not limited to, participating in virtual classroom activities, discussions, breakout sessions, and intersession work.

For programs with 5 or more sessions, one missed live session can be made up by listening to the session recording in full. Participants who miss more than one live session will not be eligible to receive the certificate.
For programs with 4 or fewer sessions, attendance at all live sessions is required to receive a certificate. If you meet the eligibility requirements, a certificate will be issued to you through the ATD Learning Portal at the end of the program. 

To view our transfer and cancellation policies, please click here

Please Wait

Please wait while we are getting your account information.