ATD Global
ATD China
Essentials of Emotional Intelligence for Improved Decision Making
Current research shows that stress and anger can seriously impede productivity and problem-solving in the workplace, as well as inhibit team building and decision making. Learn how to manage your emotions and mitigate their negative consequences through enhanced emotional intelligence.
A high level of emotional intelligence is critical in the learning and development industry. L&D professionals spend their time developing relationships, team building, influencing people, and negotiating, often in an intricate environment. By enhancing your emotional intelligence, you can perform better in these roles, as well as improve your decision-making and problem-solving abilities, influence the goals and outcomes of a project, and most importantly, deliver performance value to your stakeholders.
Research shows that when someone becomes overly stressed at work from a specific incident, it can take them more than four hours to recover. Stress and anger impede decision-making abilities and cause teams to fall apart. How can you become more aware of potential stressors and other emotional “triggers,” and their effects on yourself and your team?
This workshop will introduce and enhance your understanding of Emotional Intelligence (EQ) – your ability to identify and manage your own emotions and those of others – so that you and your team can make better decisions. You’ll gain a better understanding of how others react to stress, and learn strategies for how to best react to problems caused by stress.
Technical Requirements: This program is conducted in the WebEx Training Center. Special software is not required. You only need a standard web browser and telephone or VoIP capability to participate. In addition, it is strongly recommended to use a desktop or laptop computer as using a tablet or mobile device severely limits your ability to fully and actively participate in the program. Active participation is a completion requirement of ATD and includes, but is not limited to, participating in virtual classroom activities, discussions, breakout sessions, and intersession work.
Individuals who would benefit most from this program are those who are responsible for one or more of the following areas:
- managing teams
- guiding members of a team or co-workers through a time of transition or change
- working with people who are making company or team decisions.
By the end of this program, you will be able to:
- Spot emotional triggers before they happen.
- Use techniques to avoid or reduce the reaction to emotional triggers.
- Learn to map this information for your teams to minimize bad decision making.
- Use current tools and instruments to help teams under stress.
- Online: 2 sessions, 4.5 hours total
- On-Site: Flexible dates & duration
Earn .45 Continuing Education Units (CEUs) upon successfully completing this program. This program may be eligible for up to 4.5 CPLP recertification points. This program may be eligible for up to 4.5 APTD recertification points.
Participation in all online sessions at their currently scheduled day and time is mandatory to receive completion for the program and any applicable credits. Please note that viewing a recording will not fulfill the attendance requirement. Participants who fulfill all program requirements will see their completion status reflected on their transcript in the ATD Learning Portal and will receive an email verifying their completion of the program.
ATD requires active participation throughout the program to receive credit for the class. Active participation includes, but is not limited to, participating in virtual classroom activities, discussions, breakout sessions, and intersession work. Please note that using a tablet or mobile device severely limits your ability to fully and actively participate.
All sessions will be recorded and available in the Learning Portal for participants to review throughout the program for your review.
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Lou Russell is president and CEO of Russell Martin & Associates. She is the author of the ATD Press books Project Management for Trainers, Leadership Training and 10 Steps to Successful Project Management, among other titles. In addition to her many books, she contributes frequently to Computer World, Cutter Executive Reports, and Network World, among others, and publishes Learning Flash, an electronic newsletter. Lou speaks at several national and international conferences, such as the Project Management Institute, Project World, and LotuSphere. She holds a bachelor's degree in computer science from Purdue University, where she taught database and programming classes, and a master's degree in instructional technology from Indiana University.Full Profile -
Lynn Lewis is an author and learning and performance consultant who fell onto this path in life by accident. Starting her career in broadcast journalism and newswriting, she taught those subjects at the University of Pittsburgh-Bradford. During this experience, she realized that she was meant to be a facilitator and consultant when she grew up. Since that time, she has been a corporate trainer, training manager, director of project management and held two vice president positions—one where she was responsible for building a corporate university and the other where she was responsible for building a performance solutions consulting practice and project management office (PMO). After these experiences, she found that the work she loved best was working as a consultant, strategizing with clients, managing projects, designing and developing learning solutions, and helping to mentor and develop these skills in others. Lynn is a certified project management professional (PMP), and a certified professional and learning and performance (CPLP). She earned a Bachelor’s degree in Mass Communication and a Master’s degree in Business Administration from St. Bonaventure University in New York. Lynn is the author of several books: Ten Steps to Successful Meetings and Ten Steps to Successful Presentations. She also co-authored the ASTD Learning System (a series of 10 books used to study for the CPLP credential). She facilitates the following programs for ATD: CPLP Study Prep Workshop Consulting Skills Certificate Project Management for Learning Professionals Emotional Intelligence for Improved Decision Making She is an independent consultant and works with organizations across many different industries—especially pharmaceutical/biotech, insurance and financial services.Full Profile
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