Human Performance Improvement Certificate

The HPI model or process delineates the connection between business goals, workplace performance, and business outcomes. It gives clarity to questions relating to root causes of performance issues. Not every performance problem needs a training solution. The HPI model taught in this course will give you the opportunity to develop your systems thinking capability and provide additional tools to use in helping business leaders identify, address, and solve performance issues.

Being equipped with a practical framework for assessing performance issues and creating performance solutions is key to becoming a strategic business partner. A credential—which can be a certificate or certification—is a means by which you can prove your knowledge and skill in the performance improvement area.

Applying HPI principles can help improve business outcomes in several ways. By following ATD’s HPI model, you’ll engage stakeholders in analyzing organizational performance in a deeper way. You’ll apply systems thinking and help connect the dots between goals and the performance improvements needed to achieve those goals. In using root cause analysis, you’ll help stakeholders look holistically at their operations to determine improvement opportunities and what is causing performance problems, which could include things like technology, managerial support, and team structure or processes.

Once root causes are identified you’ll be sure to recommend a performance improvement solution that will yield tangible results that improve business outcomes.

• Describe the three principles that underlie HPI.

• Explain the relationship between the steps in the HPI process.

• Apply analysis models to determine performance gaps and their root causes.

• Describe and apply evaluation approaches to measure the impact of solutions.

• Integrate mindsets to guide performance improvement and change management success in performance consulting projects.

• Design and develop a performance improvement solution for addressing the root causes of performance gaps.

All performance improvement solutions require assessing the full ecosystem or environment of a workplace and its workforce. This includes identifying enablers of organizational performance like motivation, managerial support, technology, resources, organizational structure, processes, and physical environment. Training-based solutions focus only on teaching knowledge or skills that may address only part of a workplace performance issue but not deal with the root cause.

All performance improvement efforts include change management components that help those impacted by any change to understand the why, how, and what of the performance improvement initiatives. Change management should be included in every phase of a human performance improvement effort and it is baked into all parts of the ATD HPI model.

• Take the first step to becoming a performance consultant by building a foundation in HPI principles.

• Discover a step-by-step, systematic process to determine performance gaps, and create solutions to address those gaps.

• Learn to better analyze organizational needs so that you can propose solutions that go beyond training as a one-size-fits-all approach.

• Gain access to ATD-exclusive templates and tools that you can apply to your own work.

• Earn an ATD digital badge to share your course completion with your networks.

With the knowledge and skills you will gain in this course, and the templates and tools you will walk away with, you will have everything you need to get started on real-world workplace performance consulting projects. You’ll also work through a practical case study that demonstrates how to apply the ATD HPI model step by step in actual work scenarios.

Every ATD certificate program provides participants with exclusive tools and templates that you can immediately use in your work. This program will provide templates and tools that include: ATD HPI Model, templates for business analysis, change management, documenting performance gaps, and solution selection, among many others.

The course is designed for learning professionals in both the private and public sectors of training, workplace learning, human resources, and organization development who are seeking a new approach to performance and who are ready to incorporate more than training-based methods into their approach to improving performance. Managers outside of the TD and HR fields will also benefit from this new perspective on performance improvement. This course serves as a refresher for current performance consulting practitioners.

ATD’s Human Performance Improvement Certificate course is suitable for those with no prior experience in performance consulting.

This course is offered in person and live online. The in person version is two days long, eight hours per day. The live online version is spread over four days within a two-week period. Each day the course meets for 3.5 hours. You can see details for live online courses in the More Info link in the Dates and Locations section of this course page.

Additional information to help you prepare for your human performance improvement program:

• Completion requirements: Review the attendance policy before your course begins to ensure your successful completion.

• Technical requirements: Ensure your tech is ready for the first day of your facilitation training program.

• Enrolled in a program? To check your course status and enrollment details, launch your course, or download your certificate, go to MyATD.

• Terms and privacy: Review our cancellation policy, health protocols for in-person courses, and more.

• Have additional questions about ATD courses? Visit our ATD Education FAQ for answers.

• What Is HPI?

• The HPI Perspective

• Defining Outcomes

• Introduction to the HPI Principles

• Principle 1. A Results-Based Approach

• Principle 2. Prioritizing Outcomes

• Principle 3. Organizations Are Systems

• The Performance Chain

• The ATD HPI Model

• Analysis Phases

• Non-Analysis Phases

• Business Analysis Phase

• Performance and Key Performer Analysis Phase

• Influence Analysis Phase

• Solution Selection Phase

• Solution Planning and Implementation Phase

• Evaluation Phase

• Change Management Phase

• Preparing for the Capstone

• The Case Study

• Group Presentations and Debrief

• Create an Action Plan