October 2017
Issue Map
TD Magazine

From Service Provider to Business Partner

Thursday, October 5, 2017

This multinational company's L&D team guided employees through a major change in how they do business with clients.

When a company sets out to reimagine the way it does business, the end results don't always live up to the original vision. So in 2016, when Infosys BPO, a multinational business process outsourcing (BPO) company, decided to transform the way it did business with clients, it seemed like an ambitious plan. Fortunately, it was prepared to execute on it.


Service provider o

You've reached ATD member-only content.

Sign in below or join ATD to continue.