This multinational company's L&D team guided employees through a major change in how they do business with clients.
When a company sets out to reimagine the way it does business, the end results don't always live up to the original vision. So in 2016, when Infosys BPO, a multinational business process outsourcing (BPO) company, decided to transform the way it did business with clients, it seemed like an ambitious plan. Fortunately, it was prepared to execute on it.
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