Citizen demands on federal, state, and local governments require
the delivery of premium services at the best cost. These demands
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cannot be met by government workers alone. The complex
challenges facing government today require a much larger
workforceincluding nonprofit groups, volunteers, and private-sector
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contractorswith a dynamic mix of skills and capabilities. Together, these
groups form the network to deliver public-sector services.
Increasing mission obligations coupled with decrea
