New Hires Need to Know Company Values

Most managers understand that it’s important to communicate expectations and job responsibilities to a new hire, but that’s only half of the equation. Although it is often overlooked, it’s critically important to communicate the company's values and how those values inform the day-to-day operations of the organization. To create a successful, enjoyable workplace, it's important all employees understand what the company stands for. This statement doesn’t need to be complicated or elaborate, but the mission of the organization should be well understood by all employees, and employees should know what is expected as well as what won’t be tolerated. Additionally, its important for customer-facing employees to understand what the ideal client experience should be, how the organization is built around creating the desired experience, and the employee's role in providing it. If done properly, this communication of values and expectations will increase the sense of unity at an organization, while fostering engagement and, in the long run, boosting retention.