Most employee engagement strategies go something like this: Team members are given a survey, the results of that survey are then shared with the team, and the leader picks one or two items revealed by the survey to focus on over the coming months. This process rarely works well—but why? Sharing the results and action planning in a “team forum” might not be the best way to go about driving meaningful results. The reason for this is illustrated by the 20-60-20 model developed by