Michael Friley

Experienced Training and Development Specialist with a demonstrated history of working in the human resources industry. Skilled in De-escalation, Training, Human Resources, Technical Support, and Quality Assurance. Strong human resources professional with a Bachelor's degree focused in Small Business Communications/Management from Muskingum University. Additional responsibilities include Learning Management System (LMS) administration (Degreed, Bridge), ROI and metrics, reporting, quality assurance. Communication Proficiency, Computer Proficiency, Initiative/Results Driven, Organizational Skills, Customer/Client Focus. Develop training material, training videos (Camtasia, Audacity), and assessments. Compliance administrator, Education reimbursement administration. Facilitate ongoing and annual enrollment training (Zoom, Class) as well as orientation for all employees. Certified ATD Coach and Certified ATD Instructional Designer.