In today’s competitive job market, the most effective companies are finding creative ways to listen to their employees in order to keep them engaged, productive, and satisfied. Employees are the lifeblood of any company, and in most cases they are the organization’s public face and voice – making them a critical part of the customer service experience. So it’s critically important to make sure employees are engaged to represent the company in the best way possible. However, talent is in high demand, and retaining the best and brightest is often a difficult task. Feedback is often one of the most effective tools for keeping employees engaged. By asking employees what they care about and working to make sure their needs are fulfilled, organizations can better understand their worker’s perceptions and – more importantly – their motivations. By acting on these, an organization can earn an employee’s loyalty, and ensure they will remain engaged and retained for a long and productive career.
View Source: Information Age