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Facilitation Skills Certificate

Apply advanced-level facilitation skills to increase your professional credibility.

This hands-on workshop is designed to move you beyond fundamental facilitation skills and into the realm of higher-level meeting facilitation. You will also practice techniques, receive feedback, and walk away with new strategies.

Credits: CEU 1.4 MORE
Level: Intermediate
Role(s): HR/OD Professional More
Language(s): English


Course Info

Effective facilitation skills are needed to build consensus around a topic, ask questions that guide a group toward an action plan, and manage participants inclined not to engage with one another. Earning this facilitation certificate will help you move beyond relying on fundamental facilitation techniques.

... Read More

Effective facilitation skills are needed to build consensus around a topic, ask questions that guide a group toward an action plan, and manage participants inclined not to engage with one another. Earning this facilitation certificate will help you move beyond relying on fundamental facilitation techniques.

Discover critical concepts and tools that foster effective facilitation for C-level executives and other audiences. Practice your new techniques, get peer feedback, and walk away with new strategies you can use to take your next meeting to a higher level.


  • Construct questions to stimulate conversations, understand the importance of staying on topic, and recognize environmental characteristics that encourage interaction.
  • Acquire resolution strategies to use in challenging situations and when handling difficult participants.
  • Participate in role-play activities, work through real-life scenarios, and leave with facilitation tools, techniques, and best practices you can apply immediately in your next group session.

Read Less

What You Will Learn
  • Define desired outcomes for the facilitated session.
  • Recognize group dynamics and behavioral styles.
  • Apply techniques to demonstrate confidence and command attention.
  • Ask appropriate probing and thought-provoking questions.
  • Apply idea-generating and decision-making tools and methods.
  • Apply conflict/difficult dialogue strategies.
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Get the Course Brochure Brochure

Facilitation Skills Certificate Brochure

Download the brochure to learn everything you need to know about this course.

Topic 1 - Setting the Context
Training versus Facilitation
An Exceptional Facilitator
Best Practices
Topic 2 - Defining Session Outcomes
Preparatory Interviews
Best Practices
Topic 3 - Recognizing Group Dynamics
Puzzle Activity
Creating our Shared Language
Best Practices
Topic 4 - Gaining Credibility
What Gaining Credibility Looks Like
Facilitators Going Down in Flames
Best Practices
Topic 5 - Asking Good Questions
Best Practices
Topic 6 - Facilitating Ideas and Decisions
Group Goal Planning Activity
Best Practices
Topic 7 - Managing Conflict
The Role of a Facilitator around Conflict
Models for Managing Conflict
Best Practices
Topic 8 - Facilitation in Action
Topic 9 - Facilitator Best Practices
Who Should Attend

This program is designed for those who need to sharpen their facilitation skills at a higher level. The ideal participant brings facilitation experience from outside a training role; has basic knowledge of meeting-related concepts, such as setting ground rules and creating and managing agendas; and understands fundamental communication principles, such as active listening. This program is well-suited for those who need to build their facilitation skills for the C-suite.

ATD Education programs are designed primarily for learning professionals—trainers, instructional designers, and organization development practitioners—but will also greatly benefit anyone within an organization who is responsible for developing others, from managers to human resource specialists.

Level: Intermediate
Roles: HR/OD Professional, Trainer
Language: English
What Our Participants Are Saying
Andrea Hernandez Tobar

"I feel more confident in my facilitation skills and feel that I have gained quite a bit of new knowledge on how to better read my audience, plan activities that will be relevant, identify and manage conflict, and prepare for the unexpected! This training program was extremely relevant to my work and I look forward to using everything I learned in the coming months."

Fred Cabral

"My favorite takeaways were all the tools that were modeled to get the best out of any facilitation situation. I would recommend this program to all who facilitate, especially if you have some experience. It can really make you see what your strong points and weaknesses are and how to effectively use tools that can help you achieve a positive experience for your participants."

Chuck Walden

"It is always great to attend a session with a facilitator who knows her stuff.  Robyn knows her stuff! My favorite takeaways were: The differences between facilitation and training. When facilitating a session, I don't own the problem; it isn't mine to fix. I gained many new tools that will enable me to help a group move toward consensus and decision."

Dates & Locations
  • Nov 07-08, 2019
    San Diego, CA
    Sold Out
    0 seats remaining
  • Dec 09-10, 2019
    New York, NY
  • Dec 16-17, 2019
    Washington, DC (Dulles), VA
    3 seats remaining
  • Jan 30-31, 2020
    Boston (Burlington), MA
  • Mar 12-13, 2020
    Washington, DC
  • Apr 16-17, 2020
    Dallas, TX
  • May 15-16, 2020
    Denver, CO
  • May 15-16, 2020
    Denver, CO
  • Jun 11-12, 2020
    Orlando, FL
  • Jul 13-14, 2020
    San Francisco, CA
  • Aug 20-21, 2020
    Phoenix, AZ
  • Sep 17-18, 2020
    New York, NY
  • Oct 22-23, 2020
    Atlanta, GA
  • Nov 30-Dec 01, 2020
    Washington, DC
  • Dec 17-18, 2020
    Chicago, IL
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Robyn Rickenbach
Carrie Addington
Emmy Monticelli
Nanci Appleman-Vassil

Things to Know


Face-to-Face Certificate Courses
Participation in all originally scheduled days of the program is mandatory in order to receive the certificate of completion and CEUs. Participants who miss more than two hours of the entire program will not be eligible to receive the certificate. Participants who fulfill the attendance requirement will receive a certificate at the end of the program.

Online Certificate Courses
Participation in all online sessions at their currently scheduled day and time is mandatory to receive a completion certificate and any applicable credits.

ATD requires active participation through the program to receive credit for the class. Active participation includes, but is not limited to, participating in virtual classroom activities, discussions, breakout sessions, and intersession work. Please note that using a tablet or mobile device severely limits your ability to fully and actively participate.

For programs with five or more sessions, one missed live session can be made up by listening to the session recording in full. Participants who miss more than one live session will not be eligible to receive the certificate. For programs with four or fewer sessions, attendance at all live sessions is required to receive a certificate. If you meet the eligibility requirements, a certificate will be issued to you through the ATD Learning Portal at the end of the program. All sessions will be recorded and available for participants to review throughout the program for your reference.


14.0 learning hours

1.4 CEUs awarded

Up to 14.0 APTD Recertification Points through the ATD Certification Institute.

Up to 14.0 CPLP Recertification Points through the ATD Certification Institute.

This program has been approved for 14.0 (General) recertification credit hours toward PHR, SPHR, and GPHR recertification through the HR Certification Institute.

This program is valid for 14.0 PDCs for the SHRM-CP or SHRM-SCP. For more information about certification or recertification, please visit


A laptop computer with Wi-Fi capability is required for both face-to-face and online programs. Please do not bring mobile devices (phones, tablets, etc.) in lieu of a laptop. There will be no computers available on-site for participants. Note: You might not have an optimal experience if you are using Internet Explorer or Microsoft Edge to access your courses. Chrome is the recommended browser.


Enrolled in a program? Sign in to the ATD Learning Portal with your ATD account credentials two weeks before the first day of class to:

  • Engage with your facilitator and peers.
  • Access pre-work assignments.
  • View any technical requirements.
  • Review logistical information.


Click here to review our cancellation policy.


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Connect with a Professional Development Specialist to discuss what courses make sense for you or your team.