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January 2010
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TD Magazine

Smartphones Make IBM Smarter, But Not As Expected

Although mobile phones have become an extension of the workplace, questions persist about how organizations can best leverage them to improve employee performance and development. To answer some of these questions, IBM conducted a study to examine how its employees actually use their smartphones for their jobs and for skills growth. As a result of the study, IBM has shifted its focus for mobile learning from delivering formal learning modules to just-in-time performance support systems. IBM is n

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