June 2009
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TD Magazine

When Knowledge Walks Out the Door

Tuesday, June 23, 2009

The following story was described by Lindsey Schantz, a Boston-based consultant with Novations Group.

Client: A large pharmaceutical organization.


Problem: The company was at risk of losing the organizational knowledge held by a group of long-tenured employees preparing for retirement.

Cause: The retiring employees were scientists who loved their technical work, but had no interest in learning about the organization's hierarchical structure, developing better interpersonal skills, or being

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