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March 2017
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Customer Service Training Critical for All Employees
Monday, March 20, 2017

No matter the type of business, customer service training is critically important for all employees. In today’s hypercompetitive workplace, organizations need a leg up on the competition. Customer service is increasingly becoming an important boost. Unfortunately, some businesses have let their customer service systems fall off, with little or no strategy in place. This does nothing but push potential customers into the arms of competitors. One of the first strategies that should be put in place, of course, is training. Whether an organization has five employees or 500, the art of customer services is crucial. Failing to train employees of every tier in every department in proper customer service etiquette is a giant mistake. Customer service should be of equal importance through every position in the company, from the highest corner office to the hourly on-the-floor employee. Standards of service should be drawn up and applied equally regardless of position, and everyone should be trained on these standards, regardless of how customer-facing their job is. Regardless of position, every employee at one point or another will have to interact with a customer.

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