Identify the sources of conflict. Recognize effective conflict resolution models. Identify strategies for resolving various types of conflicts.

Capability Area: Collaboration & Leadership Knowledge Skill Statement(s): 1.3.5 Knowledge of Conflict Management Techniques 1.3.6 Skill in Managing Conflict

This course is appropriate for those who have been asked to take on new duties and need to quickly upskill. This course is also appropriate for those early in their career or making a career shift. This may include instructional designers, independent consultants, professional trainers or facilitators, or training coordinators.

What are the completion policy and course requirements?

Additional information to help you prepare for your program: Completion Requirements: Review the policy to ensure your successful completion. Technical Requirements: Ensure your tech is ready for the first day of your program. Ready to get started? Once your registration is complete, you will receive an email confirmation with instructions on how to log in and access the course in MyATD. Terms and Privacy: Review our cancellation policy for self-paced courses and more. Have additional questions about ATD courses? Visit our ATD Education FAQ for answers.

Home Education Self Paced Course Managing Conflict

Self Paced Course

Managing Conflict

Transform workplace conflict into teamwork.

This course empowers you to apply conflict resolution techniques for a harmonious, high-powered work environment. Explore prover conflict resolution models for various scenarios.

On Demand

member

$295.00

non-member

$395.00

Content

Are workplace tensions hindering your team’s productivity and morale? Developing your conflict resolution skills can help you turn disagreements into teamwork. Discover how to identify the root causes of workplace conflict, explore proven conflict resolution models, and learn about tailored strategies for various conflict scenarios. Whether you're addressing challenges within your own team or mediating disputes in other areas, this course empowers you to foster a harmonious, high-performing work environment where creativity and teamwork thrive.

Content

Facilitated by Íñigo Sánchez-Cabezudo .

Facilitated by Íñigo Sánchez-Cabezudo.

Content

This course is also available through a subscription to ATD’s online course library .

This course is also available through a subscription to ATD’s online course library.

ATD’s Online Course Library Brochure

Download the brochure to learn everything you need to know about this course.

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Format

On Demand

Roles

People Manager

Capability Areas

Collaboration and Leadership

Level

Informed

Language(s)

English

Credits

APTD 0.75

CPTD 0.75

CEU 0.075

HRCI 0.75

PDC 0.75

Recognition

Letter of Completion

FAQs

- Content
  Identify the sources of conflict.
  Identify the sources of conflict.
- Content
  Recognize effective conflict resolution models.
  Recognize effective conflict resolution models.
- Content
  Identify strategies for resolving various types of conflicts.
  Identify strategies for resolving various types of conflicts.
Content
- Content
  Capability Area: Collaboration & Leadership
  Capability Area: Collaboration & Leadership
- Content
  Knowledge Skill Statement(s):
  Knowledge Skill Statement(s):
  Content
  1.3.5 Knowledge of Conflict Management Techniques
  1.3.5 Knowledge of Conflict Management Techniques
  Content
  1.3.6 Skill in Managing Conflict
  1.3.6 Skill in Managing Conflict
Content
Content
This course is appropriate for those who have been asked to take on new duties and need to quickly upskill. This course is also appropriate for those early in their career or making a career shift. This may include instructional designers, independent consultants, professional trainers or facilitators, or training coordinators.
This course is appropriate for those who have been asked to take on new duties and need to quickly upskill.

This course is also appropriate for those early in their career or making a career shift. This may include instructional designers, independent consultants, professional trainers or facilitators, or training coordinators.
Content
Additional information to help you prepare for your program:
Additional information to help you prepare for your program:
- Content
  Completion Requirements: Review the policy to ensure your successful completion.
  Completion Requirements: Review the policy to ensure your successful completion.
- Content
  Technical Requirements: Ensure your tech is ready for the first day of your program.
  Technical Requirements: Ensure your tech is ready for the first day of your program.
- Content
  Ready to get started? Once your registration is complete, you will receive an email confirmation with instructions on how to log in and access the course in MyATD .
  Ready to get started? Once your registration is complete, you will receive an email confirmation with instructions on how to log in and access the course in MyATD.
- Content
  Terms and Privacy : Review our cancellation policy for self-paced courses and more.
  Terms and Privacy: Review our cancellation policy for self-paced courses and more.
- Content
  Have additional questions about ATD courses? Visit our ATD Education FAQ for answers.
  Have additional questions about ATD courses? Visit our ATD Education FAQ for answers.
Content

Credits & Recognition

Letter of Completion Managing Conflict

0.75 Learning Hours Managing Conflict

0.075 CEUs

Additional Credits	Type	Credits	Actions
APTD Credential	Professional Development Hours/Recertification Points	0.75	More Info
CPTD Credential	Professional Development Hours/Recertification Points	0.75	More Info
HR Certification Institute®	Recertification Credit Hours	0.75	More Info
Society for Human Resource Management	Professional Development Credits (PDCs)	0.75	More Info

Managing Conflict

Transform workplace conflict into teamwork.

FAQs

What Will I Learn?

Capability Area

Who Should Attend?

What are the completion policy and course requirements?

Credits & Recognition