Empathy training’s heart is in the right place, but it’s up to leaders to take it a step further. Empathizing with employees is one thing, but it’s an entirely different thing to actually care. To understand what this means, we must better understand the two terms themselves. Empathy has to do with feeling what another person is feeling or preserving the context for their behaviors. Caring takes it a step further. Regardless of whether you feel or even understand what another p
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