It goes without saying that 2020 was an unprecedented year. Buts as leaders take the time at year’s end to reflect, what lessons will develop? According to Gallup, several key insights have emerged during the past 12 months—not the least of which have to do with the widespread transition to remote work. One of the first observations from the polling organization is that remote employees have higher engagement levels than in-office workers, but only when they receive regular feedback from their leadership. We’ve also learned that engagement is a stronger predictor of performance during difficult economic times. Burnout has less to do with hours worked than it does with ineffective, noncommunicative leadership, and while leadership fears becoming micromanagers, the majority of employees feel they don’t receive enough feedback. Even those who receive negative feedback would like more of it. Through the pandemic, it has become more clear than ever that employees want support, feedback, and direction.