Soft skills are in high demand, and one of the most critical is communication. No matter the industry, the ability to communicate is essential, and few do it well. This doesn’t mean everyone should take public speaking courses, but there is one thing everyone can do to become a better communicator—and it has nothing to do with saying anything. Although it might seem slightly counterintuitive, the ability to keep quiet and listen to others will make anyone better at communication. One
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