As Chief Consulting Officer at ROI Institute, Caroline manages the implementation of complex program evaluation projects. She has significant experience conducting research and evaluation studies in areas such as leadership development, process improvement strategies, and skills training both in public and private sector organizations. In addition, Caroline designs and facilitates various instructor-led and online courses on the ROI Methodology and provides expert coaching to individuals working towards ROI Certification.

Caroline’s professional background includes working in various fields such financial services, market research, and not-for-profit professional development industries. In her previous training and development roles, she managed training evaluation, analytics, reporting, and operations for business line and enterprise-wide training departments. Her operational, project, and relationship management expertise is noted for significantly contributing to improved business practices.

Caroline holds a BA in Psychology from Rollins College and received her Masters of Science in Organizational Development from Avila University. She is a Certified ROI Practitioner (CRP) from the ROI Institute and received her ATD Certified Professional in Learning and Performance (CPLP) credentials in 2006.

Her publications include:

ASTD Handbook of Measuring and Evaluating Training, Chapter 4: Using Surveys and Questionnaires. ASTD 2010

Measuring ROI in Learning & Development: Case Studies from Global Organizations, Chapter 4 (co-authored). ASTD 2012

Offering Money for School Pays Off, (co-authored) Chief Learning Officer Magazine, June 2012