Results-oriented, resourceful talent, organizational development, and change leader focused on aligning people, systems, processes, and technology for improved employee and company financial performance. Experience in leading large programs, change management, performance consulting, facilitation, leadership development, training program development and implementation, knowledge management, strategic planning, project management, instructional design, training management, evaluating and integrating technology/eLearning and blended solutions into business.
PROFESSIONAL EXPERIENCE
Lockheed Martin Aeronautics, Fort Worth, Texas
Fortune 500 global leader in research/development of high-performance military aircraft
WORKFORCE DEVELOPMENT / LEARNING ADVISOR Oct 2013 - present
Quality & Mission Success, Supplier Quality Management
· Facilitator for Lockheed Martin leadership training: Tools for Emerging Leaders, Leading in Aero (mid-level leaders), and Culture of Accountability (culture change management)
· Overall responsibility for talent development for the Supplier Quality Management organization
· Creation of change management strategy for SQM to implement Culture of Accountability; Culture of Accountability Integrator for Supplier Quality Management
· Develop and deliver training and communications to all SQM employees relative to change management
· Led role-definition for Supplier Quality Engineers (SQE) and Leads, created development matrices to improve SQE and led competency against the ASQ Certified Quality Engineer (CQE) and CQM-OE bodies of knowledge
· Mentor OLDPs, recent college graduate hires, and a new L4 leader
· Created Statistical Process Control (SPC) training to close technical skill gap in Supplier Quality Engineers; co-facilitate this course to SQEs and a Supplier; coach new facilitators of the course
· Created certification program/training for a classified part for the F-35 to improve quality and production schedule, working with Supplier, DCMA, and local TSM
· Worked with Quality VP to revise and virtualize his Mission Systems Talent Development Initiative (leadership) class
· Working with leadership, designed department-level human capital plan
· Create and manage annual training budget to meet SQM business objectives
· Created a knowledge management program for SQM to capture tacit knowledge and ensuring knowledge continuity using a formal process using the SQM Wiki and SharePoint, including helping other departments in and outside of Q&M to build their own Wiki spaces for this purpose
· Design, develop, deliver, and arrange for training to department employees through a variety of course offerings that map to the technical learning/business needs and training strategies of the department; including use of Adobe Captivate
· Develop and maintain measures of effectiveness and report to management
L&D PERFORMANCE CONSULTANT Jan 2012 –Oct 2013
Clients include Business Development, Program Management, and IT functions
· Created leadership courseware for front-line Production Operations Supervisors; worked on First Line Leadership Development team with operations, OD, and HR on the future of leadership training and development for Supervisors
· Worked with HR Directors and VP on development plan for HR Business Partners (HRBP) and other Centers of Excellence
· Analyze needs and objectives of internal clients, assess root causes of performance problems, formulate interventions, and establish measureable outcomes for those interventions
· Cross-functional work with other HR disciplines on the leadership selection life cycle, reviewing existing processes and making recommendations for change to improve selections and streamline the process.
· Co-Creator of Lockheed Martin Aeronautics Transactional Green Belt program
· Led a cross-functional Human Resources/COE team to create a needs assessment process
· Created competency profiles for Lockheed Martin Aeronautics Learning Advisors
· Reduced client training spending to support company affordability goals
· Provide leadership and guidance for change management efforts by conducting formal and informal events and streamlining processes using Lean techniques
· Created and implemented classes with Labor Relations, for Supervisors and HRBPs to prepare them to support supervisors and returning represented employees post-strike; this evolved into the Corporate First Line Leader program
· Ensure successful implementation of learning and performance initiatives to include vendor selection, piloting, logistics, management, program implementation, feedback, assessment, and post-program review and measurement.
SAP TRAINING LEAD/TRAINING PROJECT MANAGER (E5) May 2010-Dec 2012
· Developed strategies and implemented plans to accomplish training goals for two SAP launches
· Created train-the-trainer classes for virtual training, including a strategy guide for a virtual training pilot
· Supervised contract instructional designers in creating courseware-appropriate performance support materials
· Reengineered electronic performance support system
· Developed post-implementation support plan, including a Super User program to support 8000+ end users
· Restored customer confidence by working more closely with stakeholders
· Reorganized training approach to take advantage of eLearning using the UPK development tool, providing improved learning opportunities and reorganized job aids/support material for easier access
· Diagnosed and created solution to improve communication and training for changes made to SAP to end users
Lockheed Martin Aeronautics, Fort Worth, TX
(Contract) LEARNING AND DEVELOPMENT REPRESENTATIVE/ORGANIZATIONAL DEVELOPMENT ANALYST March 2009-Feb 2010
· Served as Team Lead/Project Manager for Engineering Course Development Committee: Drafted guidelines, led a value-stream mapping workshop, and reviewed/revised the course development/instruction design process
· Worked with OD Sr. Manager to create a standardized needs-assessment process for all of Lockheed Martin Corporation to eliminate waste due to insufficient analysis, creation of redundant courses, and improve course quality
· Worked with Chief Engineer Development Process team to address a talent management needs and created a development path for potential Chief Engineers
· Created the Role-Based Training intranet site to facilitate adoption of the Role Based training initiative as part of a CMMI® audit-finding remedy and the organization-wide Role Based Training initiative
· Developed training metrics, using the Phillips ROI method, to create a “Training Assist Budget-Tracking Spreadsheet” for tracking and controlling training development costs, saving Training Program Managers time, and improving their needs analyses
· Designed customized training reports for managers based on LMS data analysis
· Created/executed communication strategy for launching the company-wide Role Based Training initiative
· Created/recommended a change-management strategy and job aids to expedite the Role Based Training implementation/adoption
· Compiled a stakeholder analysis form for training projects that was later used by the Corporate office
· Reorganized course/knowledge-management archiving structure which reduced material search time
NCH Corporation, Irving, Texas Feb-March 2010
$800M manufacturer of 450 chemical, maintenance, repair, and supply products to customers in more than 50 countries
(Contract) INSTRUCTIONAL DESIGNER
Designed and developing performance-support materials, documentation, and job aids for an Oracle implementation
ATC Logistics and Electronics (A division of FedEx), Fort Worth, Texas May 2005- Jan 2009
$538.71M ISO-Certified provider of third-party logistics and electronic repair services for Fortune 500 companies
TRAINING SUPERVISOR (ORGANIZATIONAL DEVELOPMENT ANALYST)
· Created/managed the company training program: conducted ongoing needs analyses, evaluated training materials and course effectiveness, delivered instruction and production support for 3000 employees; reported to the VP of HR
· Redesigned OJT training system overall as part of talent management effort
· Created a Behavioral Interviewing Guide for management, based on the STARS model from DDI
· Upgraded trainer competency by instituting a Train-the-Trainer development program. Implemented in selected departments with noticeably-improved ISO audit success, increased productivity, and improved employee retention
· Researched/presented performance-improvement interventions to management, including Lean and Six Sigma program revisions, leadership programs, and succession planning/competency mapping
· Created retention-improving orientation programs for all levels of employees, including a series of classes taught by subject matter experts for salaried employees. Directly contributed to reducing an abnormally high front-line Supervisor turnover; management remarked that the new orientation was “definitely an upgrade”
· Assembled Leadership Competency Matrix, assisting managers in developing line supervisors. Welcomed by executives for the value this tool added to overall the succession planning/bench strengthening process
· Researched, wrote requirements for, sourced, and planned implementation for an LMS to assist in conducting standardized training across five geographically-dispersed business units, more efficiently tracking training records, improving transfer of training, and building cohesion in acquisitions at an estimated return on investment of 85%
· Created Training intranet site for dispersed business units, inspiring the CEO to pursue online training options
· Improved ISO compliance with respect to training, rewriting guidelines/work instructions, and instituting reporting
· Initiated/mentored Toastmasters’ Club at ATCLE, endorsed by the VP of Operations
Dallas Central Appraisal District, Dallas, Texas Sept 2001- March 2005
Property-appraising entity for ad valorem taxation for 61 governing bodies in Dallas County
TRAINING SPECIALIST
· Analyzed needs, designed, developed, and delivered training and job aids for a variety of software and soft skills needs
· Engineered the change-management strategy for the rollout of a large proprietary software package during the restructuring of the organization. This multi-faceted plan was endorsed by the CEO and praised as having assisted in a smoother transition to the organizational changes than anticipated.
· Developed training, five technical manuals, and job aids with SMEs to launch proprietary appraisal software
· Proposed intranet creation for communication improvement and worked on the subsequent IT intranet-design team
· Worked on talent management, creating a competency-based, management-development plan
· Wrote articles for organization’s general newsletter and created a “change” newsletter as well as wrote marketing material
Booher Consultants, Inc., Dallas, Texas Oct 1999- Aug 2001
A premier communications consultant firm, counting ExxonMobil, Ernst & Young, Lockheed Martin, Bayer, Florida Power & Light, and Hewlett-Packard among its clients
TRAINING SPECIALIST
· Enhanced 20 training courses and 35 PowerPoint course presentations, increasing client satisfaction as evidenced by feedback on course evaluations; praised by Vice Present for the quality of the materials
· Assisted in development of six new training courses; wrote scripts and interactions for e-learning courseware modules, including video scripts, for McGraw-Hill /Xebec
· Reorganized course/knowledge-management archiving structure, reducing material search time
· Designed/developed the company intranet, facilitating faster updates course materials to field trainers; designed and edited the company newsletter (circulation: 2500) and other marketing literature
· Consulted on graphics issues for website, print, and e-commerce initiatives, transitioning company from paper to electronic distribution of materials at a savings of over $20,000/year, allowing for on-demand customization of materials
Kinko’s, Inc. (now FedEx Office) Maryland/Delaware, Cincinnati, Ohio, and Katy, Texas Nov 1995- Aug 1999
Worldwide provider of copy/print and graphics services
REGIONAL TRAINING MANAGER, OPERATIONS MANAGER
· Conducted courses and coaching sessions on leadership, change management, talent management, delegation, and quality to managers and prospective managers in the region, including delivery of Kinko's 30-hour leadership course
· Led six salaried trainers responsible for technical and soft skills training in the Maryland/Delaware region
· Created/administered a $350,000 budget, showing the ROI of training efforts – increased profits, lower labor costs, and decreased waste
· Conducted needs analyses, created training and training management plans and resources as needed for 250 geographically dispersed store employees/managers and regional management
· Operations management experience
OTHER PROFESSIONAL EXPERIENCE
· Career and Job Search Blog Writer, Pounding Pavement, http://poundingpavementss.blogspot.com, listed on the Riley Guide, http://www.rileyguide.com
· Writer and creator of the PowerPoint support section for http://www.trainingzone.co.uk, 2001-2002
EDUCATION
· Master of Divinity, New Orleans Baptist Theological Seminary
· Master of Arts, English, 15/30 hours completed, University of New Orleans
· Bachelor of Arts, English, University of New Orleans
· Studied abroad at Leopold-Franzens-Universität, Innsbruck, Austria through the University of New Orleans International Summer School Program
PROFESSIONAL DEVELOPMENT
· Lockheed Martin certified Six Sigma Green Belt
· Facilitating Organizational Change Certificate, ATD
· ROI Skill-Building Certificate (ROI Institute), ATD
· Project Management for Trainers seminar, Langevin
· Toastmasters
· Journals: Talent Management, T&D, Chief Learning Officer, KM World, eLearning Guild
· ATD International Conferences
· Former Covey-Certified Facilitator for “Achieving Your Highest Priorities” (First Things First)
AWARDS
· Special Recognition Award given by Alex Eksir, Q&MS VP, for successful multi-site virtualization of the MSTDi course, used at Aero and with suppliers, 2016
· Special Recognition Award given by Brian Tenney, Q&MS Director, for work on the DCMA personnel ratio project that would improve efficiency, affordability, and profit for the F-35 and C-130 programs, 2016
· Spot Award presented for quality of workshop content and knowledge management effort, 2015
· Special Recognition Award given by SQM leadership for quality and cost control of annual SQM Workshops, 2014
· Dallas ATD Service Award, the Chapter’s highest honor for volunteer service, 2002
PROFESSIONAL ASSOCIATIONS
· VP of Technology and Webmaster, Dallas ATD (www.dallasastd.org) September 2000-December 2002 and January 2009 – December 2010
· Refurbished and maintained Dallas ATD website using Joomla content management system, 2009
· Member, ATD Dallas Chapter, 2000-2011; National ATD Member 2000-present
· Associate Member, the E-Learning Guild
· Member of multiple LinkedIn HR, Training, and OD groups
· Member of ASQ
