Here's help in pinpointing what possibly went amiss.
Jim is an expert in using a new piece of machinery that his company recently purchased. He facilitated a training session for his colleagues and congratulated himself on the success of his presentation. Jim looked forward to seeing the evaluations before his repeat performance with another group. The evaluations came back—he completely failed. Comments ranged from "It was a snoozer" to "High marks for the bagels."
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