As a leader, it’s important to listen to feedback from your team; however, what to do once you receive that feedback is rarely discussed. According to some experts, even when leaders are soliciting robust feedback, they are only receiving about a quarter of its potential value. Usually, feedback is asked for by the leader or HR, synthesized into a report, and the leader then reads this report, accepting some of the information as useful and rejecting other parts of it as unfair or invalid.
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