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Beyond the Stars

Premium Content

What comes next? That's the question Blockbuster's training executives asked themselves in 2009. After spending years creating, implementing, and perfecting the Starmaker Training Series, Blockbuster's field operations training program, they were looking for the next st... More »

Call on Me

Premium Content

A financial services company implements an integrated talent management approach to customer service onboarding that delivers world-class results. More »

D.C. Area CLOs Share Human Capital Challenges at Local Forum

Premium Content
Ann Parker

Employee engagement is a hot topic in the training and development arena today, so it may come as no surprise that a panel of learning leaders from the greater Washington, D.C., region unanimously identified effectively engaging employees as a current challenge and key ... More »

Harnessing Blogs for Learning

Premium Content

In the field of training and development, Web 2.0 technologies have been on the front page of the training news for several years. However, blogs have received little attention in relation to e-learning, mobile, and video. If your organization is considering a blogging ... More »

Honing Your Craft

Jennifer Homer

A review of Onward: How Starbucks Fought for Its Life without Losing Its Soul by Howard Schultz with Joanne Gordon More »

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