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Leading with Your External and Internal Customers Premium Content

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Youve probably heard the acronym VIP, which is commonly defined as very important person. But to develop a more personalized kind of relationship, many benchmark companies have shifted the meaning of VIP to very individual person.


Communities of Practice: Human Capital


  • Mark David Jones

    Mark David Jones has been transforming organizations for two decades and is in high demand as a speaker and transformation expert for clients such as General Electric, Johnson & Johnson, BMW, Coca-Cola, and The Mayo Clinic. He is currently chief operating officer at World Class Benchmarking, a consultancy firm helping organizations who want to achieve industry-leading excellence. Jones' background includes a variety of leadership roles over 26 years at the Walt Disney Company, as well as other leading private and public sector organizations. He has held teaching positions at the University of Florida, and Florida State University, where he earned his MS in organization development. Jones currently resides in Orlando, Florida.


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